Headlight can run from any standard browser like Firefox, Safari, Chrome and Internet Explorer, but using the Fleet Manager application takes an extra couple of steps. You’ll need to configure a Remote Desktop Connection (RDC) to run Fleet Manager. This utility come with all versions of Windows and the setup instructions are similar.

Click here to setup Fleet Manager for OSX

Obtain Fleet Manager login credentials

Log into Headlight, click the Setup link (upper right corner), click the Settings tab and click the Users link. The first entry displayed contains the Fleet Manager RDC credentials (username and password).

Email IP address to MobileIQ Support

The Fleet Manager server has been updated with increased security protocols.

Specifically, we have enabled IP filtering which only allows authorized computers to connect to the Fleet Manager along with enforcing complex passwords. You’ll need to contact MobileIQ with the local computer IP address and update the saved credentials in Remote Desktop Connection (RDC).

Click here to complete this step

Configure Remote Desktop Connection

The Remote Desktop Connection software is pre-installed with Windows. Use Start | Search to search for remote and select Remote Desktop Connection from the default Apps result list. Click Show Options to enter the login credentials from the preceding step.

Computer: fleetmanager.gomobileiq.com
Username: xxxxxxxxxx

Enter your login credentials from Headlight

Username: xxxxxxxxxx
Password: xxxxxxxxxxxxxxxx (16 characters total)
Domain: MOBILEIQ

Note: Some version of Remote Desktop Connection don’t have the domain field. Instead, you can use MOBILEIQ\username in the username field to specify the domain.

Click Connect
If everything is setup properly, you’ll be connected to the Headlight server and Fleet Manager will automatically launch.

Troubleshooting

Verify the correct user credentials are being used, especially the password. It’s case-sensitive and easy to mistype. If you still can’t connect, check with your system administrator and verify your computer is allowed to access remote servers. Many computer networks have security policies that prohibit users from using Remote Desktop Connection to run applications.

Download Links

Download Microsoft Remote Desktop Connection Client for Windows 7