This post explains the steps required to configure Headlight Smart Sync with Nevada Waterflex. Since Waterflex uses a proprietary database format (Data Flex or Pervasive), the files containing customer, route and delivery information are zipped and sent to the Headlight Dropbox for processing. STEP 1: Install MobileIQ script and configure folders Note: The default Waterflex […]
Depots are the starting point for each delivery on the route Headlight will automatically create new depots using the address information under Setup | Settings | Company. If you have more than one depot, you’ll need to change the address to the correct location. Each route is assigned a different map marker Map Markers are […]
This allows 3rd party applications to use Headlight to optimize daily routes and retrieve the results. The billing system, CRM or driver handheld devices can be updated with the optimized routes before the routes are run in the morning. It’s a convenient way to automate the process of optimizing routes every day. Endpoint The endpoint […]
This tutorial explains the process for configuring the Headlight delivery calendar. Bottled water and coffee service companies can also add holidays for the upcoming year to make sure the delivery schedule matches the billing system.
Instead of using multiple SKUs, Headlight allows you to group similar product together. For purposes of route planning, it doesn’t matter what kind of 5 gallon bottles are being delivered. The product file needs to be customized to (a) reflect your preferred product groupings and (b) normalized volume.
Headlight can run from any standard browser like Firefox, Safari, Chrome and Internet Explorer, but using the Fleet Manager application takes an extra couple of steps. You’ll need to configure a Remote Desktop Connection (RDC) to run Fleet Manager. This utility come with all versions of Windows and the setup instructions are similar. Click here […]
Headlight can run from any standard browser like Firefox, Safari, Chrome and Internet Explorer, but using the Fleet Manager application takes an extra couple of steps. You’ll need to configure a Remote Desktop Client (RDC) to run Fleet Manager. This free component can be downloaded from Microsoft and the setup instructions are the same for […]
Every HeadlightTM account includes a secure FTP dropbox for receiving customer, delivery and product information. The Headlight Data BridgeTM checks your dropbox every night and performs a “smart synchronization”.
Check out Headlight’s brand new Reports Tab. In addition to displaying lists of customers that meet different criteria, these reports are also interactive. Show the map location by clicking the account ID or use the Edit link to update the account information. You’ll also find examples of custom reports and MobileIQ’s route balancing project forms.
The latest Headlight release includes some major enhancement for getting customers pinned (aka geocoded) on the map correctly. It includes reporting tools for identifying mispinned accounts, ability to view individual route days and using Google Maps for all address lookups.
The latest Headlight release includes some new features that will help you keep the route information up-to-date. Most of you already use Smart Sync to transfer information between the billing system and Headlight. Depending on the vendor, it may even be happening automatically behind the scenes each night. The problem was users often forget to […]
Signup for weekly email reminders Fill out this form and you’ll receive a weekly email reminder and instructions for updating Headlight. It’s an easy way to insure the routing information is always up to date.
This tutorial explains the process for updating Headlight using Smart Sync files. We recommend weekly updates for most industries with prescheduled delivery routes, but consider making daily updates when new accounts are added frequently. Enable Smart Sync Before importing files the first time, Smart Sync must be part of your Headlight plan and enabled. Just […]
You can make global changes to the Headlight database using Fleet Manager. The basic steps are enabling edit from the customer view and using Search & Replace to update specific fields.
Need to quickly plan a route? These 25 orders were routed in less than thirty seconds!!!
The driving mileage also dropped by 85 miles and saved 2 1/2 hours of route time. Just click on any ETA link in the left sidebar to show orders for a single route day. Use the Quick Route dialog to optimize and get driving directions in seconds. When everything’s ready, just print from your browser and hand it to the driver.
Headlight lets you print maps, driving directions and delivery instructions for any route day. It’s a great help for the drivers, especially when making deliveries or service calls to a new area.
Headlight now lets you show route paths. Just click on any ETA link in the left sidebar. Headlight will instantly filter the view to only show deliveries on the same route and date (i.e. one route day). The matching route path shows every stop in sequence. It’s a great way to quickly see how a route is being driven.
Adding “dummy” or “relay” stops is a handy way to fine-tune the routes. You can avoid certain roads and force routes to run a particular way. It also lets you add extra time for heavy traffic, waiting for a train crossing, going through security checkpoints, etc. It’s a great way to handle unusual route planning situations.
Learn how to change AVG settings to run Headlight Route Balancing applications
This keeps everyone informed of important Headlight announcements, updates and new features. After logging into Headlight, you’ll see an occasional notice that can be hidden at any time.
Lookup any customers and see approximate arrival times for the next delivery.
Let your customers access delivery schedules online at any time. It includes a professionally designed PDF calendar perfect for printing. No need to hand out new schedules every time the delivery route changes.
Many people call to ask “Hey, when’s my next delivery?” You can provide answers 24/7/365 and reduce inbound calls by using email reminders instead. Customers first receive a personalized email invitation. After accepting the invitation, they can update reminder preferences any time using a personalized web page.
Can’t login to Headlight? Five quick solutions.
Many of our clients use a monthly delivery schedule. Surprisingly, that doesn’t necessarily mean the customer gets only one delivery or service call each month. It depends on the specific delivery system being used. Accounts might get serviced twice in a particular month. Those extra deliveries are confusing and means their monthly invoice could suddenly double. Which often means an angry call to customer service.
Here’s a way around all that.
