Many people call to ask “Hey, when’s my next delivery?” You can provide answers 24/7/365 and reduce inbound calls by using email reminders instead. Customers first receive a personalized email invitation. After accepting the invitation, they can update reminder preferences any time using a personalized web page.
Can’t login to Headlight? Five quick solutions.
Not sure how to get to a special delivery? Get point-to-point directions for any customer with the click of your mouse. Symphony Enterprise Schedule Appointment gives you the green light for all special deliveries and will call customers.
A customer calls in and wants a delivery, but you don’t want to pull your driver off-route. Make it a win-win for you and your customer. Customer Service “Schedule Appointment” instantly identifies which driver is in the area, providing great customer satisfaction while saving you time and expense.
Do your stop number go something like 10,22,50,51,52,70? Re-numbering them is a snap in Fleet Management and allows you’re the spacing to properly assign new customers.
Looking to get a file with your customers and their routing data? Symphony Enterprise makes it easy – sent right to your email address!
Do you suspect that you often have two drivers in the same area, but you’re not sure? Eliminate the doubt and see it at a glance. Symphony Enterprise Fleet Management automatically geocodes all of your customers to the map, letting you view territory boundaries, and overlap, at a depot or territory level.
You know you want to add customers, and it would be best to have them in concentrated, growing areas. Use your existing customer base as a template to focus your sales effort and saturate the best areas.
If you are reviewing a route or territory on the map, and want to share it or use it later, save it as a pdf file. In Symphony Enterprise, one of your printer selections is a pdf creator. It saves your map (or report) to your desktop so that you can view it, email it, […]
Sometimes a driver may complain that a certain route-day is overloaded, but only once or twice a month. Using Symphony Enterprise you can check out the product loads for upcoming delivery cycles well in advance of the actual delivery date. Fleet Management lets you view route statistics right down to a specific delivery date level.
With a lot of depots and routes, it is often too confusing to see all that data at once. So simplify your view. Symphony Enterprise lets you “filter” what you want to work with, conveniently hiding the other route information. Your maps are lots less cluttered and thus easier to understand. Just open Fleet Management, […]
Thinking about moving your depot or opening a new one? What’s the best location? Will I need fewer trucks? Fewer routes? Fleet Management scenarios let you simulate the impact on your routes and drivers – without disturbing your operation. You can create multiple scenarios to compare and contrast, and pick your best option.
Do you ever get a call from your driver while he’s on his on route: “Hey, I can’t find ABC Company?” Rather than having him hunt around (with your truck and fuel!) locate it in seconds. Better yet, Symphony Enterprise lets ANYONE in your office handle that call.
Do you have customers with special hours for delivery? Who knows that – your driver? Maybe? Maintain all of that data systematically, for all of your customers. Symphony Enterprise Customer Service Pin Customers let you manage and report on business hours and blackout times for your whole customer base.
Another new sale – great! But who should deliver it, and when? Put away your guesswork AND your wall map – Symphony Enterprise pinpoints routing suggestions for you – right down to the best stop number. It takes less than a minute, and anyone in your office can do it.
Do you have a new or substitute driver? Help them complete the day on time by providing a printed Route Book with map segments, listed customers, and turn-by-turn driving directions. Simply select the route-date you want, and there you are – as current as your own customer data.
My Calendar is an upcoming Headlight feature designed to reduce inbound calls, improve delivery rates and leverage email communication. Delivery customers can view their schedule online, print a 12 month calendar, sign up for automated reminders and more. It includes a dedicated web page for collecting email addresses and easily handles thousands (or tens of […]
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